Frequently asked questions

  What services do you offer?
  How much do these services cost?
  How do I get my health record online?
  What security measures have been taken to ensure my confidentiality?
  Where can I get further information?

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What services do you offer?

MyLife™ Health Record

MyLife™ is your own personal electronic health record. You access and update the information in your record from any Internet-enabled computer in the world using standard web browsers such as Microsoft Internet Explorer and Netscape Navigator. No additional software is required.

Your record is as comprehensive as you want it to be. There are sections for your:

  • Allergies
  • Medications
  • Physical Examinations
  • Medical Illnesses
  • Surgical Procedures
  • Childhood History
  • Vaccinations
  • Smoking and Alcohol
  • Exercise and Activity
  • Family History
  • Tests
  • Vaccinations

MyLife™ is absolutely private and secure. Your information is encrypted the same way that banks use to keep their clients data (and money) safe. Your information will only ever be accessible by yourself and those people you authorize. You own it, you control it.

MyLifeSaver™

MyLifeSaver™ is an emergency medical alert service provided by DGL.

In an emergency, the healthcare provider treating you can have instant access to vital medical information about you. You decide what information about yourself you would like displayed in your MyLifeSaver™ record.

This information is accessed from our web site using a unique Client ID. Your unique login is printed on a personalized MyLifeSaver™ card that you can print yourself and keep in your wallet or purse. Or, for a modest one-off fee, we can print you a permanent plastic MyLifeSaver™ PhotoCard.

Your MyLifeSaver™ record can be accessed from anywhere in the world at any time via the Internet - so its ideal for overseas travel.

Health e-Monitor

Our Health e-Monitor enables the remote tracking and evaluation of health conditions over time. The information is recorded in your MyLife™ Health Record. The results can be presented in a graphical format. Your specialist can remotely assess your progress without the need for a physical consultation.

Health e-Monitor is particularly suited for use by caregivers of people with long-term illness. This service is currently available for:

  • Asthma
  • Bowel
  • Lung
  • Prostate
  • Skin
  • Testicular
  • Cholesterol
  • Diabetes
  • Heart and Blood Pressure
  • Drug Monitoring:
    • Warfarin
    • Digoxin
    • Phenytoin
    • Cyclosporin

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How much do these services cost?

Annual subscription fees in United States Dollars (billed in your local currency):

MyLife™ Health Record including MyLifeSaver™ USD$30.00
MyLifeSaver™ only USD$18.00
MyLifeSaver™ PhotoCard (one-off fee) USD$10.00
MyLife™ and MyLifeSaver™ 30 day trial Free

Subscriptions may also be paid on a monthly basis, as follows:

MyLife™ Health Record including MyLifeSaver™ USD$2.50
MyLifeSaver™ only USD$1.50

You can subscribe at any time during the trial to maintain ongoing access to these services.

More information on Health e-Monitor fees are available by contacting us.

DGL uses WorldPay, an accredited secure payment gateway provider to process payment fees.

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How do I get my health record online?

To start building your MyLife™ Health Record, you will need to collect your medical notes from your family doctor and other significant healthcare providers you may have. You may need to give them prior warning so they can organize copies to be made for you. They may be able to advise you on which parts of their patient record are likely to be useful to your future healthcare, or they may be willing to enter the information for you.

Physical copies will either be in the form of handwritten notes or printouts. Take your time reading through the notes before entering any information. After reviewing the notes some common threads may become apparent in your medical history.

You can navigate the sections of MyLife™ Health Record using either the left menu or by clicking MyLife™ Health Record - Update from your Personal Home Page.

Data entry forms are used on the site to input your information. You do not need to use medical jargon; there are spaces for your own words. If you are not sure of the correct name for a condition, enter your best guess then use the description boxes to enter as an explanation in as much detail as possible. Some parts of the record are linked to HealthAnswers web site to help you identify a disease or condition. Click the Search HealthAnswers to search the corresponding category.

We suggest you start by entering your personal details and then complete the family history, exercise and activity history, surgical history, and medical history sections. You can upload any reports, investigations and x-rays you have in digital format.

Don't input all your information at once. You'll find the site easier to navigate on subsequent visits.

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What security measures have been taken to ensure my confidentiality?

Your personal and health details are totally secure with us. Your information is encrypted in the same way that banks use to keep their clients data (and money) safe.

All information transfer takes place within your MyLife™ Health Record. No personal or medical information is sent through email. Email is only used to advise you about subscription information.

You access your record using a private User Name and Password that you nominate. In the interests in your privacy and confidentiality, we recommend you never share these login details with anyone else.

Your information will only ever be available to you and any clinician you deliberately grant access to.

In an emergency medical situation your MyLifeSaver™ card gives login details to emergency staff to enable them to access your MyLifeSaver™ record. This displays sections of your MyLife™ Health Record that you have previously chosen to display.

DGL uses WorldPay, an accredited secure payment gateway provider to process payment fees. DGL does not process or store credit card details.

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Where can I get further information?

The MyLife™ site has extensive online help available from every page once you have registered and logged in.

For further information on any aspect of MyLife™ or DGL, please contact us.

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